Delivery and Payment

We aim to despatch all order within 5 working days (UK signed for delivery £3.95) however, it is usually much quicker. All items are packed in plain discreet packaging and delivered to your door.  Our busy periods are September to the end of October and the weeks leading up to Christmas so please accept that orders will take longer over this period.

Sexy Costumes UK carries a huge stock however, like any store High St or online, it is impossible to keep every item in every size and colour in stock at any time. If you need your costume urgently please check stock by emailing us info@sexycostumesuk.co.uk

All payment transactions are performed using Protx which is one of the safest forms of payment on the net.  If you are new to web ordering please feel free to contact us on 01992-302166 with your order.

We are partnered with Royal Mail who are extremely reliable. Your order will be sent out by standard mail or recorded delivery which usually take around 2-4 working days. Please note Royal Mail do not class a first class mail delivery lost until 15 working days. If for any reason the item is not delivered to you through no fault of Lingerie Beauties and is returned to us, we shall refund your order less our postage and packing costs. If you do wish us to re-send the item a further £3.95 will be charged.

Substitutions

If an item is out of stock we reserve the right to send a similar alternative product of the same value or less, we will never charge you the customer more. If you do not wish a sister item to be sent please advise at time of ordering.

Returns

Items may be returned for a refund (less postage) within 14 days of receipt. The item must be unworn with all tags in place and in original packaging which must be complete as the item has be re-sold. If the item is returned outside the 14 day period or in an unsaleable condition, it will be returned to the customer and charged at cost. No refund will be given. This includes items smelling strongly of cigarette smoke and worn items which we scan to make sure item has not been worn.

Returns and refunds are processed in batches not singly so please do not enquire until after two weeks if you have not received notification that your item has been returned safely and refunded.  Once refund has been effected you will be notified by email. Please note we are a small company and are unable to answer queries about returns individually until after the two week period has expired.

We are here to help and our friendly team will be happy to answer any queries you have so please get in touch.

From the Sexy Costumes Team x

This page makes up part of our terms and conditions